At Back Library, we are dedicated to ensuring a positive experience for all our customers. As we specialize in providing high-quality, downloadable eBooks, we have a specific refund policy in place to maintain fairness and transparency for everyone.
Please review our Refund Policy carefully to understand your rights and our process.
1. Refunds for Digital Products
Due to the nature of digital downloads, eBooks cannot be returned once downloaded. All purchases are generally non-refundable, except in exceptional circumstances. However, we are committed to resolving any issues and offer a fair process for refund requests.
2. Refund Eligibility
We may consider refunds under the following circumstances:
- Download Issues: If technical errors prevent you from downloading your eBook and the issue cannot be resolved within a reasonable time, you are eligible for a refund. This includes problems such as invalid or expired download links or incompatible file formats.
- Incorrect Product: If you purchased the wrong eBook by mistake (e.g., a different category or author), you can request a refund within 7 days of purchase, provided the eBook has not been downloaded.
- Duplicate Purchase: If you accidentally purchased the same eBook multiple times, we will refund the duplicate orders. Please provide your order details for verification.
- Corrupted File: If the downloaded eBook is corrupted or unreadable, you can choose between a full refund or a replacement file.
3. Non-Refundable Situations
Refunds are not provided in the following cases:
- Downloaded Items: Once an eBook is downloaded, it cannot be refunded as digital products cannot be returned.
- Change of Mind: Refunds are not issued for changes of mind. Please review product descriptions and details carefully before purchasing.
- Partial Usage: If the content of an eBook has been accessed, copied, or shared, no refund will be provided.
- Missed Download Deadlines: Refunds will not be issued if a download link expires due to the customer not downloading the eBook within the allotted timeframe.
4. How to Request a Refund
If you believe your situation qualifies for a refund, follow these steps:
- Contact Us: Email us at support@backlibrary.com with your order number and a detailed explanation of the issue.
- Provide Evidence: If applicable, include screenshots, error messages, or other documentation to help us understand and resolve the issue quickly.
- Review Process: Our team will review your refund request and respond within 3–5 business days. If approved, the refund will be processed promptly.
- Refund Processing: Approved refunds will be issued to the original payment method used. Processing times may vary depending on your payment provider.
5. Our Promise to You
At Back Library, customer satisfaction is our priority. If you encounter any issues or have concerns, our support team is here to help. We’re committed to resolving problems promptly and ensuring you enjoy your experience with us.
6. Contact Us
For questions or further clarification about this Refund Policy, feel free to reach out to us at support@backlibrary.com.